FREQUENTLY ASKED QUESTIONS 

Can I return the it81® sneakers and get a refund?

Yes, you can ship the UNUSED it81® sneakers back to us within 14 days of receiving them and we'll make a refund. Backers will have to pay for the one-way return shipping to our warehouse as well as additional taxes or duties that could apply. it81® will cover the refund of the pledge paid by the backer except for the shipping fee, which will be established by it81® according to our couriers' fares. The additional duties and taxes will be always paid by the backer.

Free Shipping and Duty Free Shipping for the USA

We include the shipping in all orders to the USA for all pledges. For non-USA countries, we offer friendly shipping for 40US$. Backers with a shipping address in the USA will NOT have to pay any additional duties, sales tax, or VAT. Backers from non-USA countries may have to pay additional import duties or taxes to the concerned authorities upon receipt of their goods depending on each country.

Can I change or cancel my order before I have received it?

If you order the it81® sneakers now and for some reason, anytime between now and when we ship your order, you decide to cancel your order, we'll refund your money. Also, if you decide to change it we will do it. Once your order has been shipped you'll have 14 days to return it to us after receiving it and we can make you a refund.

Only UNUSED it81® sneakers can be returned for a refund

Our returns policy allows you to return unused products within 14 days of receiving them. Please note we cannot accept returns that show visible signs of wear. The it81® sneakers must be returned in their original condition and in their original box. If that is not the case, the refund will not occur. That is why we recommend trying your it81® on a carpeted surface indoors. Return shipping costs are not covered by it81®.

I didn't receive the it81®’ s I ordered

If we sent you a it81® that you didn't order, we will gladly exchange your it81® with no additional cost for the client. Just write an email to sneakerhouse@it-81.com.

What if my it81® are damaged when I receive them?

it81® unconditionally guarantees that all products we manufacture and sell through our page must be free from defects of workmanship. If one of our products is not in perfect conditions and the causes are not due to the client, we’ll exchange your it81® with no additional cost for the client. Just write an email to sneakerhouse@it-81.com.

Limitations to damages returns

Please note the following limitations: a) Items must be returned within 14 days from the date of delivery and in their original box. b) We won't accept returned orders if the item has been worn or damaged by the client. c) Only items purchased in it81® ’s webpage will be subject to return.

When do I receive my refund?

We will refund your return within 14 days of receiving your package, through a Bank or PayPal account.

What is the shipping cost to return a pair of it81® sneakers?

The costs of the return depend on the shipping company and country that you ship it from. Please check with your local post office for the price. Please note that return shipments and customs taxes that may apply are at the customer's own expense.