Can I return the it81® sneakers and get a refund?
Yes, you can ship the UNUSED it81® sneakers back to us within 14 days of receiving them and we'll make a refund. Customer will have to pay for the one-way return shipping to our warehouse as well as additional taxes or duties that could apply. it81® will cover the refund of the purchase paid by the customer except for the shipping fee, which will be established by it81® according to our couriers' fares. The additional duties and taxes will be always paid by the customer.
Only UNUSED it81® sneakers can be returned for a refund
Our returns policy allows you to return unused products within 14 days of receiving them. Please note we cannot accept returns that show visible signs of wear. The it81® sneakers must be returned in their original condition and in their original box. If that is not the case, the refund will not occur. That is why we recommend trying your it81® on a carpeted surface indoors. Return shipping costs are not covered by it81®.
I didn't receive the it81®’ s I ordered
If we sent you a it81® that you didn't order, we will gladly exchange your it81® with no additional cost for the client. Just write an email to firstname.lastname@example.org.
What if my it81® are damaged when I receive them?
it81® unconditionally guarantees that all products we manufacture and sell through our website must be free from defects of workmanship. If one of our products is not in perfect conditions and the causes are not due to the client, we’ll exchange your it81® with no additional cost for the client. Just write an email to email@example.com.
Limitations to damages returns
Please note the following limitations: a) Items must be returned within 14 days from the date of delivery and in their original box. b) We won't accept returned orders if the item has been worn or damaged by the client. c) Only items purchased in it81® ’s website will be subject to return.
When do I receive my refund?
We will refund your return within 14 days of receiving your package, through a Bank or PayPal account.
What is the shipping cost to return a pair of it81® sneakers?
The costs of the return depend on the shipping company and country that you ship it from. Please check with your local post office for the price. Please note that return shipments and customs taxes that may apply are at the customer's own expense.